Intercultural management and organizational change
Establishing offices abroad; having an international labour force; practicing talent management across boundaries or acquisition by a foreign company: intercultural management is one of the most exciting challenges of our times. A leadership style which is different from yours; agreements that do not seem to get follow up; careless comments which hurt; tedious decision making or diversity without inclusion: the list of possible issues is long and cultural competence to prevent them is key.
Culture has an influence on all aspects of your organization:
- Internal communication and information flow
- Planning, performance and monitoring
- Customer service and client relationships
- Motivation of personnel and HR policy
- Marketing and branding
- Etc. etc.
As Peter Drücker mentioned: “Culture eats strategy for breakfast”. You may have an excellent strategy, but if the culture is not aligned with it, it will quickly become a dead letter.