Intercultural management and organizational change
Establishing subsidiaries abroad; acquisition by a foreign company, having an international labour force or practicing talent management across boundaries: intercultural management is one of the most exciting challenges of our times. A leadership style which makes the hair stand up on the back of your neck; agreements that do not seem to get follow up; careless comments which hurt; tedious decision making or diversity without inclusion: the list of possible issues is long and cultural competence to prevent them is key.
Culture has an influence on all aspects of your organization:
- Internal communication and information flow
- Planning, performance and monitoring
- Customer service and client relationships
- Motivation of personnel and HR policy
- Marketing and branding
- Etc. etc.
As Peter Drücker mentioned: “Culture eats strategy for breakfast”. You may have an excellent strategy, but if the culture is not aligned with it, it will quickly become a dead letter.